Vidya Rao on digital transformation
From Beyond Efficiency: Building Agile, Intelligent & Human-Led Enterprises | Coalesce 2025 | N18M · · CNBC-TV18
“In Genpact we are on a massive transformation journey ourselves internally and we have beautifully captured it calling it client zero — everything that we are doing for our customers we are actually doing it for ourselves, and whatever we do for ourselves using AI is what we will project as a living proof of concept to our clients.”
On , Vidya Rao, Chief Information & Transformation Officer at GENPACT LTD, spoke about digital transformation during Beyond Efficiency: Building Agile, Intelligent & Human-Led Enterprises | Coalesce 2025 | N18M on CNBC-TV18.
About Vidya Rao
Vidya Rao, Chief Information & Transformation Officer at Genpact, has spoken about the company's internal transformation initiative, which she described as "client zero," where the organization applies the same AI-driven changes to its own operations that it recommends to clients. She stated that Genpact measures transformation across "effectiveness, efficiency and experience" and emphasized that "there's no artificial intelligence without process intelligence." Rao also discussed the role of agentic AI in automating tasks such as cash flow forecasting and stressed the need for governance frameworks to ensure data security when employees experiment with AI agents. Outside her corporate role, Rao has addressed cultural topics, delivering a keynote on Indian classical dance and music at an international conference on culture and globalization. She discussed the ancient roots of Indian dance, the impact of commercial pressures on traditional forms, and the need to balance tradition with innovation. In earlier interviews, Rao described herself as an empathetic leader and discussed her personal interests, including homeschooling her two daughters, authoring a cookbook focused on one-pot cooking, and advocating for sustainable lifestyle choices.