Brian Chesky on loyalty program
From Airbnb Inc ($ABNB) Q1 2026 Earnings Call · · Castify Earnings Call
“I've always believed the best loyalty program is people loving your product and coming back. That is the best loyalty program. That being said, it's pretty remarkable how successful Airbnb has become given we're probably the only large travel brand in the world that does not have a loyalty program. I've always said that we're looking at something, but if we do, we wouldn't do an out of the tubes points program. We are looking at a our version of a really compelling program.”
On , Brian Chesky, Co-Founder, Chief Executive Officer, Head of Community & Chairman of the Board at Airbnb Inc, spoke about loyalty program during Airbnb Inc ($ABNB) Q1 2026 Earnings Call on Castify Earnings Call.
About Brian Chesky
Brian Chesky said during Airbnb’s Q1 2026 earnings call that revenue grew 18% year-over-year, which he described as a significant acceleration from the prior year’s 10% growth. He attributed the acceleration to a renewed focus on “startup intensity” and a small-team approach. Chesky also stated that AI now writes about 60% of Airbnb’s new code and that over 40% of customer issues are resolved without a human agent, which he called the best AI self-solve in travel. He said he does not believe AI will eliminate jobs but will change the nature of tasks, and he argued that “pure people managers” who are not steeped in the work will become less valuable. At the company’s 2026 Summer Release event on May 20, Chesky announced a suite of new services including grocery delivery, airport pickup, luggage storage, and car rentals, describing Airbnb’s expansion as moving from home-sharing to “the business of the trip.” He said the 2026 FIFA World Cup across three countries is expected to be the largest event in Airbnb’s history, with more than 700,000 guests already booked. Chesky also said Airbnb is “playing the long game” in India, which he called one of the company’s fastest-growing markets, and that the company is adding boutique hotels to its platform as an alternative channel for independent properties. Regarding the use of Chinese AI models, Chesky said Airbnb has used open-source Chinese models in the past but that all data is vaulted and secure, and he stated he is in direct contact with a congressional committee to answer their questions.