Joyce Mullen on leadership
From How Elite Finds Elite · · AhHa Moments
“John Yoder told me 'paint the bathrooms' — which I took to mean make sure every single employee understands they are important and add value. We painted the bathrooms and about a year later signed the longest ever contract with the UAW, which showed the importance of caring for people in small ways as well as big.”
On , Joyce Mullen, President, Chief Executive Officer & Director at INSIGHT ENTERPRISES INC, spoke about leadership during How Elite Finds Elite on AhHa Moments.
About Joyce Mullen
Joyce Mullen, President and CEO of Insight Enterprises, has been featured in multiple podcasts and events discussing leadership, company culture, and the adoption of artificial intelligence. She has described Insight's values as "Hunger, Heart, and Harmony" and stated that the company is focused on becoming a "new kind of partner" that delivers outcomes through a combination of hardware, software, and services. Mullen has also spoken about Insight's acquisition of SADA, describing it as a move to strengthen the company's multicloud capabilities, particularly with Google Cloud. Mullen has frequently recounted a piece of advice she received early in her career from a mentor named John Yoder, who told her to "paint the bathrooms" at a plant she managed. She has explained that this instruction was a lesson in demonstrating respect for employees through small, tangible actions. Regarding AI, Mullen has advocated for a pragmatic approach, advising clients to "start small, deliver results fast, earn the right to do more" and has stated that the technology represents "the biggest change since the industrial revolution." She has also noted that trade policy and tariff work are significantly impacting customers' ability to plan their supply chains.