Manoj Leelanivas on customer outcomes
From Manoj Leelanivas, Juniper Networks | Juniper Networks AI-Native NOW · · SiliconANGLEtheCUBE
“One of our early customers, before they deployed Juniper Mist they had a lot of network trouble tickets — once they deployed Juniper Mist they were able to eliminate almost 90% of their IT network trouble tickets, which gives valuable time back to people so they can actually do better work.”
On , Manoj Leelanivas, Executive Vice President & Chief Operating Officer at Juniper Networks, Inc, spoke about customer outcomes during Manoj Leelanivas, Juniper Networks | Juniper Networks AI-Native NOW on SiliconANGLEtheCUBE.
About Manoj Leelanivas
Manoj Leelanivas, Chief Operating Officer of Juniper Networks, has been discussing the company's AI-native networking platform and its focus on user experience and operational simplification. In an August 2024 interview at the New York Stock Exchange, Leelanivas stated that the company aims to "transcend connectivity" and make networking "all about the experience." He noted that Juniper has collected telemetry data for eight years and that its Marvis AI engine can predict and self-correct 80 to 90% of network problems. Leelanivas also highlighted customer outcomes, including one early customer that eliminated 90% of IT network trouble tickets after deploying Juniper Mist, and a large logistics provider that achieved an 85% reduction in mean time to resolution. Leelanivas has also discussed Juniper's efforts to ease AI adoption for customers. He described the company's Enterprise Blueprint as a program to smooth the adoption phase, and mentioned Marvis Minis, a digital twin capability that allows customers to model and test network environments ahead of time. In a May 2023 interview, Leelanivas characterized the network as "the one last remaining piece that hasn't been modernized" in IT infrastructure, and said Juniper's software and AI work positions the company to capitalize on evolving network opportunities. He emphasized the company's focus on automating day-zero, day-one, and day-two operations to improve experiences for both customers and end users.