Bryan Martin on artificial intelligence
From 8x8 at NASDAQ w/ CTO Bryan Martin · · TalkingPointz
“Our open AI partnership is not something we drop in marketing because it doesn't really have a feature; it just makes the experience better. For example, we started working with OpenAI's Whisper product for transcription and translation services.”
On , Bryan Martin, Chief Technology Officer at 8X8 INC, spoke about artificial intelligence during 8x8 at NASDAQ w/ CTO Bryan Martin on TalkingPointz.
About Bryan Martin
Bryan Martin, Chief Technology Officer at 8x8, has been discussing the company's modernization and AI strategy. In September 2023, he stated that 8x8 has moved from four contact center releases per year to "thousands per month," and that the company tracks "zero customer found defects" daily. He described an AI partnership ecosystem, noting that 8x8 chose a launch partner with Cognitive and has 15 AI ecosystem partners, and that the company uses OpenAI's Whisper product for transcription and translation services. Martin said the company's "Communications for the customer obsessed" brand campaign reflects a focus on modernized systems, adding that "to deliver the things we're going to talk about in the contact center applications, you have to be modernized; you can't do this stuff on outdated systems." In earlier appearances, Martin discussed 8x8's open communications platform and single-vendor approach, integrating unified communications, contact center, and analytics. He noted that security has been "first and foremost" and that conservative clients like finance and medical are moving to the cloud because they believe it is more secure than on-premise systems. Martin also highlighted the company's profitability and growth, stating in 2012 that 8x8 had been profitable for 13 of the last 14 quarters and generated nearly $9 million in free cash flow. He described the company's evolution from a hardware company to a cloud communications provider, and emphasized the importance of owning underlying technology, with hundreds of patents, to enable seamless user experiences.