Laura Butler on people strategy

About Laura Butler

Laura Butler, Chief People Officer at Ttec Holdings, has been discussing the integration of artificial intelligence into human resources and company culture. In a January 2026 podcast appearance, Butler described AI as a tool to "strip away robotic tasks and unlock human creativity," and stated that her team encourages experimentation with AI tools, saying "we celebrate the experiment rather than saying, 'I can't believe you did that — never do that again.'" She has also discussed using AI for personalized employee onboarding and for coaching, mentioning a digital clone of author Kim Scott that allows users to practice giving feedback. In a November 2025 interview, Butler said that "culture eats strategy" and that "the quality of leaders in their ability to role model learning, set a pace and tone, and create a safe culture really matters." She has also spoken about the importance of trust and relationships in the workplace, stating that "the biggest accelerator in any organization is trust" and that "tasks are important, but the relationships are actually what will accelerate things." Butler has also addressed topics related to leadership, diversity, and career development. In a 2021 podcast, she said that "leadership is the inverse of power as people imagine it — the most powerful real power is creating more power for other people." In a 2019 TED talk, she argued that companies should treat employees as adults, eliminate unnecessary HR jargon, and ensure that all employees understand how the business operates. She has encouraged women to pursue careers in technology and STEM fields, stating that "there's an entire world out there and everybody has something to offer." Butler has also participated in Pride Month events at Ttec, describing the celebration as a way to "celebrate being a human being and being your full expressive self."

Profile compiled from Laura Butler's verified public interviews and appearances. See all quotes & transcripts →