From OpenAI's VP of Health Nate Gross · · The Heart of Healthcare | A Digital Health Podcast
“Probably the incentives. It's uh you know you it's easy to chip away at high volume workflows. Like there's there's an order of operations that we have to really respect with trust and governance and the hookups and and everything. But as much as you do to reduce friction and improve access and make your expertise go further, like it doesn't fix who pays. It doesn't fix who's accountable. that doesn't fix who gets rewarded for doing the right thing or the wrong thing.”
On , Nate Gross, Co-Founder & Chief Strategy Officer at DOXIMITY INC, spoke about healthcare policy during OpenAI's VP of Health Nate Gross on The Heart of Healthcare | A Digital Health Podcast.
Nate Gross, co-founder and chief strategy officer at Doximity, appeared on the Heart of Healthcare podcast in April 2026, discussing his role as Vice President of Health at OpenAI. Gross stated that 40 million people use ChatGPT for health-related questions daily, and that the company views this as a responsibility to build healthcare apps. He described the development of HealthBench, a tool created with hundreds of physicians using thousands of clinical scenarios to train models on when to ask for context or express uncertainty. Gross addressed the use of AI in mental health, characterizing it as "a story of support, not substitution" and said the goal is for ChatGPT to respond "supportively, safely." He noted that nearly a quarter of American adults have used AI for mental health concerns, according to a Gallup poll. On the topic of AI prescribing, Gross suggested that certain areas like medication refills may be solved by AI, while other areas like chemotherapy remain "a very human experience." He also commented on healthcare incentives, stating that technology "doesn't fix who pays" or "who's accountable," and called for continued national conversations around incentive alignment.