Beth Gaspich on acquisitions
From NiCE’s CFO Beth Gaspich on AI, Acquisitions and the Future of Customer Experience · · After Earnings
“The acquisition of Cognagi was close to a billion dollars, and the strength and financial foundation we have at NICE allowed us to make that significant investment and bet on the future.”
On , Beth Gaspich, CFO at NICE Ltd, spoke about acquisitions during NiCE’s CFO Beth Gaspich on AI, Acquisitions and the Future of Customer Experience on After Earnings.
About Beth Gaspich
Beth Gaspich, CFO of NICE, discussed the company’s transformation from a legacy contact center software provider to an AI-driven customer experience platform. She stated that NICE’s nearly $1 billion acquisition of conversational AI firm Cognigy was enabled by the company’s financial foundation, and that NICE plans to invest further R&D dollars into the acquisition to fuel its growth. Gaspich noted that for the 12 months ending June 30, NICE generated $755 million in cash from operations, providing optionality for technology tuck-ins and buybacks. She also disclosed that NICE’s AI and self-service annual recurring revenue reached $238 million, growing 42% year-over-year and representing 11% of cloud revenue. Gaspich described how AI is reshaping the finance function, allowing teams to use financial acumen for strategic thinking rather than manual tasks. She said NICE uses AI for forecasting and compares its output to manual methods to refine the process. Gaspich also highlighted the company’s recent launch of a new ERP and plans to upgrade foundational infrastructure to support a shift toward consumption- and usage-based offerings. She noted that investor conversations frequently center on AI, and that she holds responsibility for AI adoption within the organization alongside the accounting team.