Stephen Wynn on employee management
From Steve Wynn on Uniformity in Customer Service Training | Milken Institute Global Conference · · Steve Wynn Official
“the core of every organization is not the line employee the core of every organization is the line supervisor the line supervisor is the person who's watching the line employee engage the public he or she is right there she knows who's doing the job and who isn't who's fit to stay and who should be replaced the line supervisor carries the culture of an organization and those are the people you should pay the most money to”
On , Stephen Wynn, Former Chairman & Chief Executive Officer at Wynn Resorts, spoke about employee management during Steve Wynn on Uniformity in Customer Service Training | Milken Institute Global Conference on Steve Wynn Official.
About Stephen Wynn
Steve Wynn, the former chairman and CEO of Wynn Resorts, has spoken extensively about his creative process in developing Las Vegas resorts, emphasizing that a strong idea must precede any physical construction. In a 2005 Milken Institute talk, he described how he and his team spent 30 months working six days a week on the design of a new hotel, stating that "first an idea and then a building" is essential for any institution with lasting vitality. He also discussed the importance of execution, noting that while ideas can be perfect, "execution is another story" where compromise sets in. Wynn has been outspoken on political and economic issues. In 2016, he described himself as a registered Democrat who has supported both parties, and said he would "tend to vote based upon the Supreme Court possibilities." He criticized the Obama administration's regulatory approach, stating in a 2011 earnings call that "the Democratic agenda of spend and bribed the public, has bankrupt this country." He also expressed concern about the impact of national politics on business, saying in a 2016 interview that he could not predict future health care costs or regulatory burdens, which he said prevented him from committing to new projects.