Anuj Dhanda on technology evolution
From Visionaries in IT: Anuj Dhanda · · UMBCtube
“The role of technology in banking has moved from back office automation to front office customer engagement and now to becoming an information-driven business where analytics and quality of information are critical to managing risk and returns.”
On , Anuj Dhanda, Executive Vice President and Chief Technology & Transformation Officer at ALBERTSONS COS INC, spoke about technology evolution during Visionaries in IT: Anuj Dhanda on UMBCtube.
About Anuj Dhanda
In a 2008 talk at UMBC, Anuj Dhanda, then Executive Vice President and Chief Information Officer of PNC Financial Services Group, discussed the evolving role of technology in banking. He stated that technology had moved from back-office automation to a central, information-driven role in the business. Dhanda described PNC as "the top performing bank in our peer group" over the prior five years, noting the bank had "no subprime exposure." He emphasized the importance of aligning technology with business strategy, saying the winners in banking would be those who treat technology as "an integrated view to the business" rather than a support function. Dhanda also addressed operational challenges, including the need to standardize customer processes across channels and to manage a mix of electronic and paper payments efficiently. He highlighted virtualization as a fundamental tool for cost efficiency, noting that the industry used only 8% of CPU capacity on servers. He stressed that strong risk management and governance are critical in a global, complex technology environment, and that cultivating talent through accelerated college recruiting was central to PNC's success.