Bill Wade on internet commerce
From HD Cast talks with industry expert Bill Wade · · CVSN
“The things that I would look at are how is the channel going to handle the internet, how is the channel gonna handle what I call the Amazon effect—not Amazon itself, but what Amazon taught our purchasers to be. They're monsters; they now expect everything shows up the next morning prepaid.”
On , Bill Wade, EVice President & Chief Information Officer at INDEPENDENT BK GRP INC, spoke about internet commerce during HD Cast talks with industry expert Bill Wade on CVSN.
About Bill Wade
In a September 2020 interview on HD Cast, Bill Wade discussed trends in the automotive parts distribution industry. Wade observed that distributors are increasingly recognizing the value of adding service to their business, stating that selling parts alone is not very profitable but that installing parts in one's own garage can generate significant revenue. He also noted a reversal of roles, with dealers opening independent parts stores while aftermarket shops expand into full-service auto care. Wade addressed the impact of e-commerce, arguing that businesses that avoid selling on the internet are missing substantial opportunities. He described what he called the "Amazon effect," saying that online retailers have trained purchasers to expect next-morning delivery with prepaid shipping. Wade also highlighted growth in light truck accessories, mentioning a distributor he works with that generates about 70 million dollars in parts sales, with 20 percent coming from walk-in business in that category.