Jill Timm on customer service
From Kohl's is expecting a strong holiday season, CEO says · · CNBC Television
“The whole idea of accepting returns from another retailer and Amazon nobody had ever done anything like that and the fact that for a customer all they need to do is bring it in they don't have to package it will package it will ship it back it's all free so one thing I know for sure is that the customer really does love it.”
On , Jill Timm, Chief Financial Officer at KOHL'S CORP, spoke about customer service during Kohl's is expecting a strong holiday season, CEO says on CNBC Television.
About Jill Timm
Jill Timm, Chief Financial Officer at Kohl's, has been referenced in public statements by the company's CEO regarding the retailer's performance and strategy. In September 2019, the CEO stated that "all our indicators are that it's going to be a strong holiday season" and highlighted the importance of omni-channel retail, noting that "omni-channel is very big for us now in terms of how our stores and our digital channels work together." The CEO also discussed the company's pilot partnership with Amazon, which at that time was in 100 stores across Chicago, Los Angeles, and Wisconsin, describing it as a test to ensure the partnership "needs to work for both of us" and noting that customers appreciated the free return service. In September 2020, during the COVID-19 pandemic, the CEO addressed store reopenings, emphasizing that "the health and safety of our associates and our customers remains our top priority." The company implemented measures including health and safety training, wellness checks, masks and gloves for associates, reduced hours, dedicated shopping times for high-risk customers, hand sanitizer stations, social distancing markers, protective barriers, and enhanced cleaning procedures. The CEO stated that the company was "taking a thoughtful and measured approach when deciding which stores to open" based on state guidelines, health data, store readiness, and team insights.