Lisa Shim on fintech partnerships
From Lisa Shim, BankUnited, 2023 Emerge Americas Executive Interview · · eMerge Americas
“There's a unique opportunity that exists between us and fintechs that are in the space to be able to forge partnerships to be able to provide better services and better products for our customers.”
On , Lisa Shim, Executive Vice President & Head of Consumer and Small Business at BANKUNITED INC, spoke about fintech partnerships during Lisa Shim, BankUnited, 2023 Emerge Americas Executive Interview on eMerge Americas.
About Lisa Shim
In a September 2023 interview at Emerge Americas, Lisa Shim, Executive Vice President and Head of Consumer and Small Business at BankUnited, discussed the bank's presence in Miami and its engagement with the local technology sector. She stated that the bank, which serves a diverse set of customers and industries, views Miami as a growing metropolitan city and a gateway to other cities. Shim said BankUnited is "super excited" about the Miami tech scene and has benefited from more people and businesses moving to the area, allowing the bank to offer its products and services. She described the bank as having "the right balance of touch and Tech" and noted an opportunity to forge partnerships with fintechs to improve services for customers. Shim also addressed diversity, equity, and inclusion (DEI), stating it is "in the fabric of what we do every day" and that a diverse workforce is necessary to be empathetic to a diverse customer base. She mentioned recent investments in mentorships and internships with local high schools and colleges to build a pipeline of future talent. Looking ahead, Shim predicted "healthy innovation and disruption" across sectors over the next five years and expressed a desire for Miami to remain a viable place to build a career, particularly in technology. She said the city is "having a special moment" and that sustained growth will require collaboration among the business community, public sector, and others.