Jeff Shiner on AI agents
From Biometric Update Podcast Ep. 4: 1Password on agentic AI, Formula 1 Racing data security · · biometricupdate
“Those agents need to interact with services that today are interacted with by humans, and the challenge there is that agent, which is not a human, needs human‑level access. Now you have to do things like do we just give it a username? Do we turn off some of the MFA that's designed to prove that you're a human because it's not.”
On , Jeff Shiner, CEO at 1Password, spoke about AI agents during Biometric Update Podcast Ep. 4: 1Password on agentic AI, Formula 1 Racing data security on biometricupdate.
About Jeff Shiner
Jeff Shiner, CEO of 1Password, has been discussing the company's evolution from a consumer password manager into an "extended access management" platform for businesses. He described the concept of an "access trust gap," which he defined as the difference between the identities, apps, and devices a business manages and those actually used by employees. Shiner stated that 1Password's approach aims to combine security and productivity by securing logins for every app on every device, regardless of an employee's location. He also addressed the impact of agentic AI, noting that non-human agents require human-level access to services, which presents a new security challenge. Shiner has also spoken about the company's growth journey, noting that 1Password was bootstrapped and profitable for 14 years before raising outside capital in 2019. He said in hindsight he would have raised capital earlier, describing the funding as "courage capital" that provided validation and the ability to pursue acquisitions. Shiner has advocated for Canadian tech talent, stating that young innovators "have to stop thinking that they have to leave Canada to be successful." He has also discussed hiring, emphasizing the importance of "attitude and aptitude" in senior hires, and the need for companies to provide employees with security tools rather than relying solely on education.