Beth Gaspich on AI
From Building an AI-Ready Finance Engine | Beth Gaspich, CFO, NiCE · · CFO THOUGHT LEADER
“Ultimately just last quarter we disclosed that our AI and self‑service annual recurring revenue reached $238 million; it was growing 42% year‑over‑year and is already representing 11% of our cloud revenue.”
On , Beth Gaspich, CFO at NICE Ltd, spoke about AI during Building an AI-Ready Finance Engine | Beth Gaspich, CFO, NiCE on CFO THOUGHT LEADER.
About Beth Gaspich
Beth Gaspich, CFO of NICE, discussed the company’s transformation from a legacy contact center software provider to an AI-driven customer experience platform. She stated that NICE’s nearly $1 billion acquisition of conversational AI firm Cognigy was enabled by the company’s financial foundation, and that NICE plans to invest further R&D dollars into the acquisition to fuel its growth. Gaspich noted that for the 12 months ending June 30, NICE generated $755 million in cash from operations, providing optionality for technology tuck-ins and buybacks. She also disclosed that NICE’s AI and self-service annual recurring revenue reached $238 million, growing 42% year-over-year and representing 11% of cloud revenue. Gaspich described how AI is reshaping the finance function, allowing teams to use financial acumen for strategic thinking rather than manual tasks. She said NICE uses AI for forecasting and compares its output to manual methods to refine the process. Gaspich also highlighted the company’s recent launch of a new ERP and plans to upgrade foundational infrastructure to support a shift toward consumption- and usage-based offerings. She noted that investor conversations frequently center on AI, and that she holds responsibility for AI adoption within the organization alongside the accounting team.