Veronica Bloodworth on customer service
From Frontier Communications VP addresses rocky Verizon transition · · FOX 4 Dallas-Fort Worth
“We are focused on improving wait times for customer calls by placing first call response in US-based call centers and using third-party vendors to assist with high call volumes.”
On , Veronica Bloodworth, Executive Vice President & Chief Network Officer at FRONTIER COMMUNIC PARENT INC, spoke about customer service during Frontier Communications VP addresses rocky Verizon transition on FOX 4 Dallas-Fort Worth.
About Veronica Bloodworth
In September 2016, Veronica Bloodworth, then serving as Frontier Communications' South Region Vice President of Marketing, acknowledged that the company's transition from Verizon FiOS in Texas had "not gone as well as we had hoped." She stated that the company had transferred over 440 million data elements and faced challenges from April weather, but said Frontier was "focused on improving the customer experience every day." Bloodworth outlined steps the company was taking, including deploying 450 former Verizon technicians, 11 technicians from Indiana, and 65 contractors, as well as proactively applying bill credits for service outages without requiring customer action. Bloodworth apologized for customer frustrations and said the company would address individual situations on a case-by-case basis, including contract cancellation fees for those wanting to leave. She emphasized that Frontier's "number one priority is our customers" and that the company was "committed to earning their confidence and trust" by making progress, though she noted that "we cannot go back" to the previous service provider.