Christie Raymond on cleaning protocols
From A Message From Our CEO | Kohl’s Stores Now Open · · Kohl's
“We are following rigorous cleaning procedures including sanitizing shopping carts between each use and cleaning checkout counters and touch pads after each customer transaction to ensure you can shop safely and with confidence.”
On , Christie Raymond, Senior EVice President & Chief Marketing Officer at KOHL'S CORP, spoke about cleaning protocols during A Message From Our CEO | Kohl’s Stores Now Open on Kohl's.
About Christie Raymond
In September 2020, Christie Raymond, as Senior Vice President and Chief Marketing Officer at Kohl's, communicated the company's approach to reopening stores during the COVID-19 pandemic. Raymond stated that the health and safety of associates and customers was the company's top priority and that Kohl's was taking a "thoughtful and measured approach" to reopening, using criteria including state guidelines, health data, store readiness, and store team insights. She described several new safety measures being implemented, including health and safety training for associates, wellness and temperature checks before shifts, mandatory masks and gloves for workers, reduced operating hours, and dedicated shopping hours for high-risk customers. Raymond also outlined additional precautions in stores, such as hand sanitizer stations, social distancing markers, protective barriers at checkout and returns counters, and rigorous cleaning procedures including sanitizing shopping carts between uses and cleaning checkout counters after each transaction. She noted that fitting rooms would be closed and beauty testers suspended to minimize touch points, while the company would continue offering a contactless drive-up service for online purchases. Raymond emphasized that the shopping experience would "look and feel a bit different" but that the company's commitment to quality, value, and customer safety remained unchanged.