Johnny Cope on customer service
From Single-family home construction has bottomed in current macro environment: Builders FirstSource CEO · · CNBC Television
“We are relentless on our customer service, on-time in full metrics and trying to make sure we have the materials there at the right time. So we're doing what we can to continue to solve the affordability challenge in this current environment and we believe that we have a good plan in this current environment to keep demand going throughout the year.”
On , Johnny Cope, President of Commercial Operations at Builders FirstSource, spoke about customer service during Single-family home construction has bottomed in current macro environment: Builders FirstSource CEO on CNBC Television.
About Johnny Cope
In a September 2023 interview, Builders FirstSource CEO Dave Rush stated that single-family home construction has "bottomed" in the current macro environment. He expressed optimism that full-year single-family activity would be down "single digits" compared to 2022, which he described as better than the company had expected. Rush attributed this outlook to builder strategies such as buying down mortgage rates and offering smaller homes, which he said have helped sustain demand. Rush noted that labor remains a challenge for both builders and his company. He said Builders FirstSource has invested over $100 million since 2021 in manufacturing operations to increase output per labor hour. He also stated that the company is focused on customer service and on-time delivery to help address affordability, and that its value-added prefabricated products are intended to reduce construction time and labor costs.