Piyush Mehta on customer advisory board
From Piyush Mehta's Thoughts on Leadership · · Insight Jam
“We have a customer technology advisory board and we bring product managers, chief strategy officers, architects and developers into calls — sometimes as silent listeners — so they hear the problem statements directly and that 'oh my God' moment lets us build solutions that actually address the problem.”
On , Piyush Mehta, Senior Vice President, Chief HR Officer & Country Manager of India at GENPACT LTD, spoke about customer advisory board during Piyush Mehta's Thoughts on Leadership on Insight Jam.
About Piyush Mehta
Piyush Mehta, Senior Vice President, Chief HR Officer and Country Manager of India at Genpact, has spoken about the company's approach to talent, technology, and the future of work. He described Genpact's talent acquisition strategy as focused on "building talent rather than buying it," and noted that the company's virtual learning platform, Genome, has delivered over 10 million learning hours. Mehta stated that Genpact uses an AI-driven tool called Amber to gauge employee sentiment in real time, and that employee engagement measured by Amber is the only non-financial metric included in the bonus pool for the company's top 120 leaders. He also said that the company has a hybrid work model requiring employees to be in the office three days a week, arguing that informal, in-person interactions are "priceless" and cannot be replicated virtually. Mehta has also commented on broader industry trends. He said the "half-life of skills is three to five years" and that reskilling strategies must account for this. He described AI as "a powerful enabler" that should be applied with a focus on scale and sustainability. In a 2020 interview, Mehta advocated for a "cautious restart" from the pandemic, suggesting that about 20% of corporate work done in person should return to the office and that companies should question the concept of a headquarters. He has also discussed the importance of purpose in the current talent market, stating that Genpact's purpose—"the relentless pursuit of a world that works better for people"—allows the company to offer candidates the opportunity to make a visible impact.