Philipp Michalsky on digital assistance
From #DAS2020 - Leveraging Intelligent Automation by Michalsky Philipp, EnerSys | SuneraTech · · Suneratech
“We have been working together with SuneraTech to implement digital assistance especially in the IT service management space to bring additional services to our users that are available immediately and help them address common and more complex requests.”
On , Philipp Michalsky, Senior Vice President & Chief Information Officer at ENERSYS, spoke about digital assistance during #DAS2020 - Leveraging Intelligent Automation by Michalsky Philipp, EnerSys | SuneraTech on Suneratech.
About Philipp Michalsky
Philipp Michalsky, Senior Vice President and Chief Information Officer at EnerSys, has discussed the company's IT strategy, which he described as driven by the need to consolidate and harmonize a historically distributed and heterogeneous IT landscape. He stated that the role of IT has shifted from enabling business processes to automating them, with a focus on using digital assistants and AI to handle complex requests and extend services 24/7. Michalsky noted that prioritization is a key challenge and that getting a clear view on return on investment before starting initiatives has become more critical due to economic uncertainties. Michalsky said EnerSys is moving toward outcome-based engagements with partners to reduce upfront investments and ensure success through aligned goals. He mentioned that the company has worked with SuneraTech to implement digital assistants in IT service management and to reduce manual workload in areas such as regression testing. Michalsky also observed that concepts common in B2C settings, such as self-service portals, are making their way into B2B scenarios and that the current situation presents an opportunity to readjust and accelerate strategy.