Carol Tome on USPS partnership
From United Parcel Service Inc ($UPS) Q3 2025 Earnings Call · · Castify Earnings Call
“We recently reached a preliminary understanding on revenue and rates with the United States Postal Service to support last mile delivery for our ground saver product. There's still more work to do, but we are confident we will come to an agreement that ensures our service levels will remain best in class.”
On , Carol Tome, Chief Executive Officer & Director at United Parcel Service, Inc., spoke about USPS partnership during United Parcel Service Inc ($UPS) Q3 2025 Earnings Call on Castify Earnings Call.
About Carol Tome
On United Parcel Service’s first quarter 2026 earnings call, Carol Tomé outlined several operational changes the company has made. She said UPS further reduced “non-nutritive” Amazon volume by an average of 500,000 pieces per day, closed 23 additional buildings, shifted a portion of Ground Saver volume back to the U.S. Postal Service for last-mile delivery, and launched a voluntary driver buyout program called Driver Choice, which she said would reduce roughly 7,500 full-time driver positions. Tomé stated that the company’s approach is to “work with the US government and not to sue the US government” to seek refunds for tariffs that have been deemed refundable, and that as soon as UPS receives the money from the Treasury it will “remit it right back to our customer,” adding that UPS is “purely a pass through.” Tomé said UPS is “overturning the old industry assumption that scale alone drives profitability” and instead focusing on premium segments such as small and medium-sized businesses, business-to-business, and complex healthcare. She noted that in the first quarter of 2026 UPS generated its first $3 billion healthcare revenue quarter. Tomé reaffirmed the company’s 2026 consolidated financial goals, projecting consolidated revenue of approximately $89.7 billion and a consolidated operating margin of approximately 9.6%.