Sally Gilligan on data
From Taking Stock Live - a conversation with Shelley Bransten & Sally Gilligan · · Microsoft Cloud
“We're scratching the surface on what data can do and what that means from a personalized shopping experience and how that enables the customer to truly shop where she wants to, when she wants to. Watching the breakthroughs in ML and AI and how data moves comes through really starts to make that real.”
On , Sally Gilligan, Executive Vice President, Chief Supply Chain & Transformation Officer at GAP INC, spoke about data during Taking Stock Live - a conversation with Shelley Bransten & Sally Gilligan on Microsoft Cloud.
About Sally Gilligan
In a September 2021 conversation, Sally Gilligan, then Gap Inc.'s Chief Information Officer and head of Strategy, Sustainability, and Government Affairs, discussed the company's digital transformation during the COVID-19 pandemic. She stated that Gap Inc. moved 140,000 employees remote overnight, which she said was feasible due to prior modernization and adoption of productivity tools. Gilligan noted that the company built curbside pickup in four weeks, a project she said would normally have been on a two-year roadmap. She also said that Gap Inc. ran all its stores and frontend e-commerce site in the Cloud for the first time during the pandemic, describing the scaling and momentum as "really fun to watch." Gilligan spoke about the acceleration of innovation, saying she did not see the pace of change slowing down. She described data and personalized shopping experiences as areas where the company was "scratching the surface," and mentioned that privacy would continue to be a requirement for CIOs. On leadership, she distinguished between mentorship and sponsorship, advising that individuals should assume they can succeed and "make sure you fill" their seat at the table. She predicted that consumers would re-engage with fundamental changes in how they live, rather than returning to pre-pandemic behaviors.