Michael Ly on reporting
From Property Takeover & Operations - Multifamily Acquisition Checklist Part 11 · · The Adventures of a Real Estate Investor
“You also want to provide the property management company with an email address or email addresses of everybody you want to receive your KPIs and your occupancy snapshot as well as anywhere you want to include it on the owner portal.”
On , Michael Ly, Controller at WHITESTONE REIT, spoke about reporting during Property Takeover & Operations - Multifamily Acquisition Checklist Part 11 on The Adventures of a Real Estate Investor.
About Michael Ly
In a December 2021 video, Michael Ly, Controller at Whitestone Reit, co-presented a multifamily acquisition checklist focused on property takeover and operations. Ly advised that after closing, the first step is to send the recorded deed or bill of sale to the property management company to facilitate utility transfers. He recommended providing the management company with email addresses for receiving key performance indicators and occupancy snapshots, and noted that RPM uses AppFolio for an owner portal. Ly also emphasized arranging an on-site takeover meeting with the seller and management company on the closing day. He suggested setting up a KPI spreadsheet tracker using Google Sheets for accessibility, and obtaining an itemized rent roll, security deposit list, utility account numbers, delinquency reports, and credit detail reports for residents. During operations, Ly recommended sending periodic thank-you cards and gifts to on-site staff, making periodic phone calls to encourage them, and visiting the property as needed.