Stephen Flatt on patient engagement
From Happy CNA week 2020 from CEO Steve Flatt · · NHC Care
“You are the ears that listen to their stories, into the memories and give each of our patients the brightest part of their day.”
On , Stephen Flatt, Chief Executive Officer & Director at NATIONAL HEALTHCARE CORP, spoke about patient engagement during Happy CNA week 2020 from CEO Steve Flatt on NHC Care.
About Stephen Flatt
In a September 2020 video message for Certified Nursing Assistant (CNA) Week, Stephen Flatt, CEO of National Healthcare (NHC), praised CNAs for their diverse roles within the organization. Flatt compared the healthcare center to a body with many interdependent parts, stating that "our health care centers are only run because we have a lot of different people doing a lot of different things but all working together and dependent upon one another." He emphasized that "everybody has a role to play in making sure we have the best environment possible to take care of our patients." Flatt described CNAs as "the hands that tenderly feed, bathe, change, dress and groom each and every patient," "the eyes that notice the first change in a patient's condition," and "the ears that listen to their stories." He also called them "the arms that are as strong as steel when you're doing a transfer but are ever so tender when you're just giving a patient a hug" and "the feet that move swiftly to answer a call light." Flatt concluded that "above everything else, you are the heart of our centers because the love, care and compassion that each one of our patients receives will be received first through you or it won't be received at all."