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Stephanie Ferris on banking strategy

From How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris | Ep1 · · Reuters Plus

“You have to be clear-eyed on what your bank strategy is. Don't be confused and get swayed. So, if you're if wealth is part of your strategy, make sure that you have the best set of tools and and what you need to serve that set of customers. If you know, as you think about tokenized deposits or digital currency, it's very easy to get confused. Do you need to be in that? Do you not need to be in that? Lean into your partners and your advisors to help them match the capabilities and the demands of your clients up with your ultimate strategy.”

banking strategydigital currencystrategic focus

On , Stephanie Ferris, CEO, President & Director at Fidelity National Information Servcs Inc, spoke about banking strategy during How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris | Ep1 on Reuters Plus.

How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris | Ep1
Watch on YouTube at 13:49
How AI Is Reshaping Banking: A Conversation with FIS CEO Stephanie Ferris | Ep1
Reuters Plus
Watch on YouTube at 13:49
The financial services industry is entering a generational moment, driven by strong bank balance sheets, regulatory rollbacks and the rapid rise of artificial intelligence. In this episode of "Emerald Exchange: Orchestrated Intelligence, Decoded," host Richelle Carey speaks with Stephanie Ferris, CEO and President of FIS, about how the company is building the trusted intelligence layer for global finance. They discuss the strategic advantages of the TSYS acquisition, the deployment of agentic fraud protection with Anthropic and the future of hyper-personalized banking. Learn why banks must balance top-down AI strategies with bottom-up innovation to maintain their competitive edge and secure customer trust. Produced by Reuters Plus for FIS. Chapters 00:00 - Introduction and the Generational Shift in Banking 01:10 - Three Factors Driving the Financial Industry 03:07 - Top Client Challenges: Modernization and Trusted AI 04:26 - Leveraging Data for Hyper-Personalization 06:31 - The Anthropic Partnership and Fighting Financial Crime 08:19 - Agentic Commerce & Autonomous Purchasing 10:04 - Implementing AI: Top-Down vs. Bottom-Up Approaches 11:19 - Cutting Through Industry Noise and Relying on Partners 13:17 - Final Advice: Staying Focused on Bank Strategy 15:05 - Conclusion
Stephanie Ferris

About Stephanie Ferris

CEO, President & Director · Fidelity National Information Servcs Inc

Stephanie Ferris, CEO and President of FIS, has described the current period as a "generational moment" in financial services, citing strong bank balance sheets, regulatory rollbacks, and the rise of artificial intelligence. In a May 2026 podcast, she stated that banks have "incredible strength" and that a looser regulatory environment has "the handcuffs off of them." Ferris emphasized that FIS's competitive advantage lies not just in its data but in providing "trusted data" that is compliant and auditable. She highlighted a partnership with Anthropic to develop agentic fraud protection, noting that FIS "owns the agent and the regulated infrastructure" while Anthropic provides the underlying LLM model. Ferris also discussed a partnership with Circle Internet Group to enable banks to transact in USDC for payments, and reiterated that FIS is "not receding from" the community bank market, calling it "a very key market." On earnings calls in 2025 and 2026, Ferris reported strong financial performance, including 5% revenue growth in the second quarter of 2025 and a raised full-year outlook. She noted that FIS processes 73 billion annual payment transactions across approximately 1.1 billion accounts. Ferris described the company's strategy as centered on "client centricity, operational simplification and innovation," and said FIS is "executing on our future forward strategy." She also addressed the acquisition of a global payments issuer business and the sale of a minority Worldpay stake, stating these moves align with the company's operational simplification goals and have improved free cash flow generation.

Profile compiled from Stephanie Ferris's verified public interviews and appearances. See all quotes & transcripts →

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