Shanon Mclachlan

Senior VP, Executive Officer & COO, Jack Henry Associates

Search every verified Shanon Mclachlan interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Shanon McLachlan, Senior Vice President, Executive Officer, and COO at Jack Henry Associates, discussed the company’s technology modernization strategy at GAC 2024. He described a shift from legacy systems to a cloud-focused platform, noting that Jack Henry is rewriting and re-platforming its core system by breaking it into modules. He said this modular approach allows credit unions to adopt changes incrementally and connect to open banking integrations with providers such as Yodlee, Finicity, and Plaid. McLachlan also advised credit union leaders to prioritize their digital strategies thoughtfully and work with partners to build shared plans, while emphasizing the need to use AI responsibly to protect member data. In a 2021 conversation, McLachlan reflected on 25 years in financial services, highlighting the pace of digital adoption and the shift of credit union services to mobile channels. He discussed rising wire fraud, citing that American businesses lose about $300 million monthly to it, and described efforts to integrate secure, authenticated chat channels into Jack Henry’s Banno platform to reduce fraud risk. He also spoke about the value of trusted partnerships, such as with Synergent, in supporting the credit union community, and recommended standardizing repeat processes to enforce policy and streamline training.