CEOInterviews.AI
Start App
Try: AI strategy tariffs earnings guidance layoffs interest rates growth

Benjamin Metz

VP and Chief Digital & Technology Officer, Jack Henry Associates

Search every verified Benjamin Metz interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Benjamin Metz, Vice President and Chief Digital & Technology Officer at Jack Henry & Associates, spoke at the company’s 2026 Investor Day, where he discussed the company’s technology strategy and platform differentiation. He described the Jack Henry platform’s approach in the context of the “AI era,” emphasizing how its technology differs from competitors and contributes to winning new deals. Metz also highlighted recent developments, such as the integration of Victor, a recent acquisition, which enables native Visa Direct and Mastercard Send capabilities for customers. He characterized the combined effect of these platform enhancements as “1 plus 1 plus 1 equals 10.” During the presentation, Metz provided details on the company’s AI-driven tools, citing results from a closed beta with five banks. He reported that the AI-assisted Suspicious Activity Report ( SAR) narrative process reduced completion time from 60–90 minutes to 10–15 minutes, an 85% improvement. He also noted that banks using the tool increased their throughput from five SARs per day to 25 per day on average, while error rates dropped from 10% to 2%. Metz additionally discussed the importance of cloud-based deployment for accelerating innovation, arguing that on-premise systems face a widening gap in “technological debt” compared to cloud environments.

Recent appearances

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →