Travel Again Podcast - Interview with Alicia Tillman | S3E5
TRAVEL AGAIN Podcast presents… The Bi-Weekly Travel Roundup, covering the headwinds and tailwinds Impacting the ...
Chief Marketing Officer, Delta Air Lines
Search every verified Alicia Tillman interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a May 2024 podcast, Delta Air Lines CMO Alicia Tillman discussed the airline's use of technology to personalize the passenger experience. She described a "healthy tech stack" of industry-leading platforms and custom-built solutions that feed passenger data to handheld devices carried by flight attendants, enabling personalized notes for milestones such as birthdays or million-mile flights. Tillman also noted that Delta offers free Wi‑Fi to SkyMiles members, which she said "enables us to unlock personalization at scale." She added that the airline is exploring machine learning algorithms to analyze travel history and predict "next best destination" suggestions for customers. Tillman addressed Delta's response to customer backlash over changes to the SkyMiles loyalty program, stating that the airline "scanned every single letter" and "applied a lot of emotion against the data" before recalibrating the program. She characterized the company's "Keep climbing" motto as a reminder that "you really can never stand still" and that Delta must remain entrepreneurial. Tillman also recounted an anecdote in which a pilot ran nearly two miles to return a passenger's forgotten laptop, calling it "just one of countless examples" of employees going "above and beyond."
TRAVEL AGAIN Podcast presents… The Bi-Weekly Travel Roundup, covering the headwinds and tailwinds Impacting the ...
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On this episode of Marketing Art and Science, host Lisa Martin is joined by Delta Air Lines’ CMO Alicia Tillman for a conversation on how modern marketing is enabling Delta to revolutionize travel globally. Together, we explore the massive impact Delta’s MarTech stack is having on the business and dive into the emerging technologies Delta is deploying that are already profoundly influencing the personalized passenger experience. Their discussion covers: Alicia Tillman's role as CMO of Delta Air Lines and the company's recent recognition for innovation and customer experience at events like…
In this episode of The Speed of Culture, host Matt Britton sits down with Alicia Tillman, CMO of Delta Air Lines. They discuss the ...
Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, the new global Chief ...
At the BRITE ’22 conference, Alicia Tillman (CMO, Capitolis) talks with R.A. Farrokhnia (Exec. Dir., Advanced Projects and Applied Research in Fintech, Columbia Business School) and the changes in technology, consumer behavior, and firm values, that are being rapidly applied within the world of finance. They discuss how traditional and new players in the industry can effectively leverage this potential to drive responsible economic growth and shared value. For more information on the BRITE conference and Columbia Business School’s Center on Global Brand Leadership visit: http://briteconferen…
VaynerX Presents: Marketing for the Now is a content series offering of the moment perspectives and practical ideas to help guide ...
James Kotecki of C Space Studio speaks with Alicia Tillman, Global CMO, SAP.
The technology industry talks about gender equality but often does not follow through with action. Alicia Tillman, the Chief ...
CMO #ChiefMarketingOfficer What is a CMO? the Chief Marketing Officer of SAP, Alicia Tillman, explains. For a Chief Marketing ...
Alicia Tillman got her strong work ethic from her parents, but especially from her mom, a widow and working mom who raised 3 kids. After 11 years with American Express, Alicia became the Global CMO of SAP, a $24 billion software company. After 2 years, she's turning the business into a marketing powerhouse. Alicia was ranked 14th in Forbes' 2019 list of World's 50 Most Influential CMOs. Speaking with Jim from Cannes Lions, Alicia discusses lessons learned about hard work, never abandoning your team and how SAP is helping solve real world problem. Plus, her goal to make SAP one of the top 10 br…
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