Susan LaMonica

Executive VP & Chief HR Officer, Citizens Financial Group

Search every verified Susan LaMonica interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Susan Lamonica, Executive Vice President and Chief Human Resources Officer at Citizens Financial, discussed the company's workforce transformation and approach to artificial intelligence in a May 2026 podcast appearance. She described Citizens as taking a "measured approach" to AI adoption due to the heavily regulated nature of banking, noting that the impact would vary across the organization, ranging from task augmentation to the elimination of certain tasks and reformulation of roles. Lamonica also discussed the company's shift toward a skills-based talent ecosystem, moving away from rigid job titles, and mentioned that Citizens has roughly 18,000 employees and underwent the largest IPO in commercial banking history in 2014 after being purchased by Royal Bank of Scotland. In an October 2023 podcast interview, Lamonica emphasized the importance of aligning brand and culture for sustained success, stating that a company's brand commitment must be delivered by its colleagues. She highlighted Citizens' focus on inclusion and belonging, citing six business resource groups with approximately 3,500 active participants that guide work with customers, colleagues, and communities. Lamonica also reflected on the company's transformation from a period of limited resources, describing leaders as the "Uber lever" and stating that getting the leadership equation right enables other organizational elements to succeed.