Sriram Krishnasamy

Executive Vice President, Chief Digital & Information Officer and Chief Transformation Officer, FedEx

Search every verified Sriram Krishnasamy interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Sriram Krishnasamy, who led FedEx's DRIVE transformation and founded FedEx Dataworks, has discussed his views on AI adoption and supply chain innovation in recent appearances. In a June 2026 podcast, he argued that companies often approach AI incorrectly by treating it as a technology rather than a broader field, and he cautioned that simply providing employees with chatbots without addressing underlying organizational issues could amplify existing inefficiencies. He emphasized the importance of becoming "AI ready" rather than "AI native," and suggested that mid-sized companies might find it easier to adopt AI than large enterprises due to the complexity of legacy systems built through decades of acquisitions and product development. Krishnasamy also highlighted the role of context and empathy in creating frictionless customer experiences, stating that AI can help corporations customize offerings by understanding these factors at scale. In a December 2022 appearance at BoF VOICES, Krishnasamy, then president and CEO of FedEx Dataworks, discussed the company's efforts to improve e-commerce logistics and last-mile delivery. He described initiatives such as ShopRunner and a sustainability insights engine designed to provide brands with data on carbon emissions at the package, lane, and distribution center levels, including predictive capabilities for direct-to-consumer channels. He advocated for collaborative data ecosystems across the fashion supply chain, arguing that information currently siloed among different players could be shared to optimize operations and improve consumer experiences while reducing environmental impact.