Michael Fiato

Executive Vice President & Chief Claims Officer, Allstate

Search every verified Michael Fiato interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Michael Fiato, Allstate's Executive Vice President and Chief Claims Officer, appeared before the Senate Homeland Security Committee in May 2025, where Senator Josh Hawley (R-MO) questioned him about the company's claims practices. During a hearing on May 27, Hawley asked Fiato to apologize to property owner Natalia Migal, an unhappy customer. Fiato responded by addressing Migal directly, saying he wanted to ensure her claim was resolved to her satisfaction and offered to continue working with her. He did not issue a direct apology, and Hawley characterized his remarks as "I'm sorry you're unhappy" rather than an admission of fault. In a separate hearing on May 13, Hawley pressed Fiato on allegations from whistleblowers and prior lawsuits that Allstate had altered or deleted factual findings in claims estimates to reduce payouts, citing cases dating back to 1998 and Hurricane Katrina. Hawley stated that Allstate had been sanctioned and lost lawsuits for similar conduct, and asked why the committee should believe Fiato's denials over the testimony of multiple witnesses. Fiato replied, "Because I'm telling the truth," and said he leads the organization daily, while declining to discuss his compensation. Hawley called the testimony "shameful" and accused the company of running a "racket," while Fiato maintained that Allstate's processes were not as described.