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Deepa Soni

Executive Vice President, Head of Technology, Data, Analytics & Information Security and Chief Inf. Officer, Hartford (The)

Search every verified Deepa Soni interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Deepa Soni, Chief Information Officer of New York Life, discussed the company's AI strategy during a June 2025 session at Insurtech Insights New York. She outlined three ambitions—Empower, Elevate, and Reimagine—and said AI adoption should begin with a business problem rather than a technology seeking a use case. Soni described empowering employees as a cultural and people transformation, not simply providing tools. She cited an example involving the company's 12,000 advisors, noting that traditional rule-based insights on which clients to call were often outdated by the time they reached advisors, whereas AI could offer real-time context based on customer life events. Soni said New York Life has eight business units with varying complexities, and identified client acquisition, retention, and servicing as major opportunities, particularly for giving advisors more time with customers. She described AI as a "step change" and "the most exciting thing that's going to happen in our lifetimes," adding that insurance is "more ripe" for AI than banking, where she spent 25 years. She encouraged the audience to seize the opportunity to create business impact with the technology.

Recent appearances

  • From Enablement to Reinvention: New York Life's AI Strategy ft. Deepa Soni, CIO, New York Life

    August 10, 2026 · 📺 Insurtech Insights

    How does a 180-year-old mutual insurer move from AI experimentation to enterprise transformation? In this Insurtech Insights session, Deepa Soni, Chief Information Officer of New York Life, unpacks the company's AI strategy built on three ambitions: Empower, Elevate, and Reimagine. In conversation with Sabine van der Linden, Deepa explains why AI adoption has to start with a business problem, not a technology looking for a use case, and why empowering employees is really a cultural and people transformation, not just handing over tools. She covers how responsible AI and strong guardrails act…

    Watch on YouTube ↗

  • The Hartford’s Deepa Soni Redefines the Art of the Possible

    November 07, 2023 · 📺 Ouellette & Associates Consulting, Inc.

    What exactly does it take to lead a 213-year-old company through a digital transformation initiative? How about an enterprise CIO whose career has spanned amazing companies like IBM, KeyCorp, and BMO. Someone who knows how to break out of comfort zones, make tough calls, and stay confident in the face of uncertainty. In this episode, we are featuring Deepa Soni, Enterprise CIO at The Hartford, a $22 billion property and casualty insurance company. Deepa is responsible for the overall strategy, vision, and execution of business technology, cyber, data analytics, and data science. Tune in to…

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  • The Hartford is a purpose-driven leader operating as a 212-year-old startup

    November 03, 2022 · 📺 TBD Media Group

    Founded in 1810, The Hartford has insured the property of U.S. presidents Abraham Lincoln and Dwight Eisenhower, provided disability insurance to baseball legend Babe Ruth and insured iconic structures, such as the Hoover Dam and the Golden Gate Bridge. In addition to large companies, The Hartford provides insurance to nearly 1.5 million small businesses and was one of the first insurance companies to create a dedicated business unit for small-business customers about 40 years ago. Beyond tailored products and services, the company is using the latest technology to meet consumers’ needs tod…

    Watch on YouTube ↗

  • The Hartford’s Deepa Soni on customer-centric value streams

    October 11, 2022 · 📺 CIO

    Deepa Soni, CIO at The Hartford, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss the tech-enabled future of insurance, customer-centric value streams, leveraging data-led strategies and more.

    Watch on YouTube ↗

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →