CEO & Co-Founder, Glia
Search every verified Dan Michaeli interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Dan Michaeli, CEO and co-founder of Glia, has been discussing the company's approach to AI in customer service for financial institutions. In late 2025, he stated that the trade-off between efficiency and experience in banking interactions has been resolved with the advent of AI, arguing that institutions can now achieve both cost-effective and customer-centric service. He described Glia's virtual assistants as using generative AI for understanding but deterministic responses to eliminate hallucinations, which he said is necessary in regulated industries. Michaeli claimed that AI can make customer service "more human" by automating high-volume, low-value interactions, allowing human agents to focus on complex, high-touch conversations. Michaeli has also shared leadership advice in various interviews. He emphasized the importance of a "learning mindset" and identifying knowledge gaps, as well as the value of persistence and reliability, which he summarized as "follow up and follow through." He advised entrepreneurs to assume they will rebrand their company at some point, noting that Glia itself rebranded from its original name, SaleMove, after seven years. Michaeli described sales as a universal skill for CEOs, involving convincing an audience of a message, and highlighted the use of a "rhythm of business" to create predictable schedules and forcing functions within an organization.
“We take a very unique approach to how we've developed our virtual assistants because if you're serving clientele in the retail space, hospitality space, you can build AI to be completely generative and it's okay if it hallucinates a little bit.”
“What we've done is that we've taken the approach of leveraging the power of understanding that generative AI has and then creating deterministic responses.”
“So we have a 92 plus% understanding rate on all the banking interactions that come into our virtual assistants that then allows us right to contain the conversation.”
“The response should be controlled by the financial institution so that there is a 0% chance of hallucinations.”
As we head into 2026, customer experience leaders—especially in financial services—are entering a new era.
In this clip, Dan Michaeli, CEO of Glia, discusses the company's unique approach to deploying Virtual Assistants (VAs) in the ...
Read the deep dive for 50 different pieces of CEO advice: https://notanotherceo.substack.com/publish/post/168967489 Dan ...
When we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation.
The first step is really understanding what the gaps in your knowledge are, and then it's really driving to plug those gaps as ...
This week's guest Daniel Michaeli talks about his 12-year journey growing Glia. Some insights he learned along the way include ...
Taking 7 years to find true product market fit, the value of being new to an industry in order to disrupt it, using key milestones to ...
How can predictable schedules, clear expectations, and a learning mindset boost company performance, strategic success, and leadership effectiveness? In this week’s episode, we dive in with the leading pioneer of unified interaction management, Dan Michaeli, Co-Founder and CEO of Glia, and explore his 12-year journey. Michaeli emphasizes the importance of predictable schedules and clear expectations in driving company performance and executing strategic objectives. The discussion also covers his growth as a CEO, his approach to hiring and building an executive team, and lessons learned in sa…
When we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation.
glia-ai-for-banking is reinventing the way businesses connect with their customers in a digital first world. We talk with CEO ...
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