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Steve Singh

Managing Director at Madrona, Madrona Venture Group

Search every verified Steve Singh interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Steve Singh, Managing Director at Madrona Venture and affiliated with Spotnana, spoke at The Studio@GBTA Convention 2026 on August 12, 2026. During the appearance, he discussed the role of artificial intelligence in the travel industry, stating that AI will transform the sector but is only one part of broader changes. He expressed a desire for the development of a digital travel agent within the next one to two years that would understand individual work, family, and travel personas, and serve as a companion for both purchasing and servicing travel experiences. Singh also described his company's investments in AI services aimed at reducing the cost of human-based travel services, claiming that well-run travel management companies allocate 25% to 30% of their cost structure to such services and that these costs could be cut in half or better. He noted recent announcements as a significant step in that direction, positioning the platform as capable of adding value to all travel transactions, whether consumer or corporate. Reflecting on his early career, Singh mentioned his first job waiting tables and said the lesson from that experience was the importance of bringing joy and focus to customer experiences, a principle he has applied to building travel expense management platforms.

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