From Horizontal to Healthcare: Innovaccer's Business Evolution | ft. Kanav Hasija
Innovaccer, a Silicon Valley-based digital healthcare leader, started as a horizontal data SaaS platform before making a pivotalΒ ...
Cofounder, Innovaccer
Search every verified Kanav Hasija interview, podcast appearance, and on-the-record quote β each transcript cross-checked by AI and human review to confirm speaker identity. Kanav Hasija, cofounder and chief product officer of Innovaccer, has discussed the company's transition from a horizontal data SaaS platform to a healthcare-focused business. In a 2025 interview, he described the decision to fire all customers in October 2016 to focus solely on healthcare, which he said reduced annual recurring revenue from $5 million to $0.5 million in one day)Skip. He stated that the company later sold zero in healthcare for seven months before gaining three customers in May 2017. Hasija also said he plans to spend the next decade or two in the construction industry, which he described as the world's largest industry with declining productivity over the last three decades. At HIMSS 2023, Hasija announced six new AI products from Innovaccer, including Sara, a conversational AI virtual assistant for executives that allows them to ask questions of data in plain English, and Readmission Predict, which predicts the likelihood of a patient's readmission at the time of discharge. He said the company had been training generative AI on medical content for eight months and that its AI products target clinicians, nurses, executives, and contact center representatives to reduce documentation time by 20 to 30 percent. Hasija also introduced a Health Equity product that identifies patient needs at the household level and connects them to community resources, and a Network Optimizer that uses all-payer claims data to simulate value-based contract negotiations.
“The pain of not solving customer problems was more painful for us than the pain of losing revenue.”
“We chose the vertical stack because our DNA was more on solving business problems as the founders versus being at the interplay of hardware and software and optimizing data computes.”
“It was a very bold move going from 5 million to 0.5 million of ARR in one day but the rest is history and it's a good one.”
“The healthcare industry was going from a fee for service to value-based care, which is a very nuanced concept. In short, hospitals were trying to become insurance companies.”
“We built a telemedicine app, symptom checker app, COVID management dashboards, and critical supply chain dashboards from scratch in two months during the pandemic, which would have taken a year normally.”
“If the competitor's product is good for the customer in some small sliver of use case, recommend that to the customer.”
“When I go into a meeting, I don't say, I have this product. I start with, how are you feeling? What is your pain point? How can I help you?”
“The moat should be, do you have enough vertical domain expertise to solve a real business problem in the verticals? Horizontal players won in the last 20 years because the moat was how many features do you have.”
“With AI, focusing on a smart wedge and moving to your act two within like two or three years, not five or seven years is gonna happen. But be ambitious to solve the whole industry.”
“I spent my last one decade in healthcare and I'm spending my next decade or two in construction, trying to pick up an industry which is the biggest industry in the world and the least productive, declining productivity for the last three decades.”
“Healthcare has been one of the few industries which is spending most of its time on documentation and language, so there is a huge opportunity for this generative and conversational AI to reduce burnout.”
“AI can make clinicians more efficient and finally let them interact more with the patients β bring that joy of medicine back.”
“Innovaccer has been working for the last eight months to train generative AI on medical and healthcare content.”
“How responsible AI can be used in a secure and scalable fashion is what we want to educate the audience on, and also give them a sneak peek into products which can reduce documentation time.”
“We made sure that our AI products are targeted to the four personas which have the biggest burnout in healthcare today: the clinicians, the nurses, the executives and the contact center reps.”
Innovaccer, a Silicon Valley-based digital healthcare leader, started as a horizontal data SaaS platform before making a pivotalΒ ...
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InnoTV host Steve Ambrose interviews Innovaccer's cofounder and Chief Product officer Kanav Hasija about Health Equity, one ofΒ ...
Here's a quick take on another one of our six new product introductions at #HIMSS23, Network Optimizer, with Kanav Hasija,Β ...
Steve Ambrose interviews Innovaccer's cofounder and Chief Product officer Kanav Hasija about Readmission Predict, one of sixΒ ...
Steve Ambrose interviews Innovaccer's cofounder and Chief Product officer Kanav Hasija about Sara, one of six new solutionsΒ ...
After an overwhelming response for the pilot, Entrepreneurship Cell is back with the second episode of KGP Startup Stories, a series of narratives by entrepreneurs from IIT Kharagpur about the movement they built. We are proud to have with us Mr. Kanav Hasija (IIT Kharagpur, class of 2010), Co-founder and CCO of the leading healthcare data activation platform company, Innovaccer Inc. Innovaccer - whose products aggregate, analyze and activate patient data, enabling healthcare organizations to have patient insights at their fingertips and provide each patient with private, customized care witβ¦
The recent COVID-19 pandemic has taken the globe by storm. Governments, healthcare professionals, and researchers all overΒ ...
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