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Craig Walker

Cofounder, Dialpad

Search every verified Craig Walker interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. At Enterprise Connect 2026, Craig Walker, CEO and co-founder of Dialpad, discussed the company's focus on what he described as a "wildly agentic" future for communications. Walker stated that Dialpad's platform is built on a modern microservices architecture with no legacy technology, and that the company has been developing real-time artificial intelligence since 2018. He noted that Dialpad has conducted over a billion AI recaps and that 97% of its contact-center customers use the company's API suite. Walker announced the general availability of Dialpad's agentic AI solution for contact centers, which he said is designed to automate entire workflows across customer service, sales, and recruiting. He described a new capability called skill layering that analyzes real conversations to identify where AI can be applied. Walker argued that because Dialpad owns its own large language model and training data, it has an architectural advantage over competitors in the emerging agentic AI space.

Recent appearances

Notable quotes

“At some point, even mission-critical applications—like trading desks, hospitals and emergency responders—should all be cloud-based; networks and connectivity improve every year and the benefits of moving to the cloud will eventually outweigh the risks.”

“The vast majority of these interactions can be handled by really smart AI — things like resetting passwords, updating billing addresses, checking on a shipment — and you end up with happier customers who churn less and who buy more.”

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