CEOInterviews.AI
Start App
Try: AI strategy tariffs earnings guidance layoffs interest rates growth

Thomas Cottereau

Cofounder, Sightcall

Search every verified Thomas Cottereau interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Thomas Cottereau, co-founder and CEO of SightCall, has been promoting the use of visual assistance technology in customer and field service. In a 2026 keynote at Field Service Next West, he argued that 2026 is the year AI must deliver measurable results, citing a "service gap" between rising complexity and team capacity. He stated that much of technicians' expertise is undocumented and that AI systems are limited by the data they are fed, urging organizations to capture and use that knowledge. He also discussed the need for cultural and process changes, not just technology, to empower field teams. Cottereau has also highlighted SightCall's platform capabilities, including live video, augmented reality, and computer vision, and its integration with partners like NICE. He has described the company's mission as bringing vision to customer interactions, noting that most enterprise communication still relies on text and voice. In earlier appearances, he discussed the company's history, including its founding in 2008, its focus on B2B deployment challenges, and its expansion into the U.S. market. He has also spoken about applications in telehealth and insurance, emphasizing the role of AI as an assistant to humans rather than a replacement.

Recent appearances

  • How SightCall Is Transforming Customer Service with AI & Visual Assistance

    August 13, 2026 · 📺 Trending Today

    SightCall is transforming the way businesses see, solve, and serve. In this Trending Today segment, go behind the scenes with SightCall, a global leader in AI-powered visual assistance, and discover how its international team is redefining customer and field service through SightCall VISION. Founded in 2008, SightCall has evolved from remote video support into an advanced visual assistance platform that brings together live video, augmented reality (AR), computer vision, and multimodal generative AI. The result: a more intuitive way for customers, technicians, agents, and remote experts to d…

    Watch on YouTube ↗

  • SightCall Keynote 2026 Field Sevice Next West

    April 23, 2026 · 📺 SightCall

    2026 is the year AI has to deliver. Not in pilots. Not in theory. In real operations. At Field Service Next West 2026, Thomas Cottereau (Co-Founder & CEO, SightCall) opened Wednesday’s sessions with a clear message for service leaders: the pressure is on to turn AI investments into measurable results. This year. In this keynote, Thomas breaks down: • Why most AI initiatives are still falling short in the field • The growing “Service Gap” between rising complexity and team capacity • The real bottleneck. uncaptured expertise living in your best technicians’ heads • And what it actually takes…

    Watch on YouTube ↗

  • NICE DevOne Partner Testimonial - SightCall CEO Thomas Cottereau

    September 16, 2024 · 📺 SightCall

    As a NICE DEVone partner, SightCall is excited to offer NICE CXone users access to SightCall VISION—a transformative visual service platform designed to enhance both self-service and agent-assisted interactions. SightCall VISION combines AR-powered live video, digital process automation, and multimodal generative AI, allowing businesses to effortlessly transition from digital channels to live video support when complex issues arise. This seamless integration within CXone ensures that audio and chat remain fully connected, providing customers with a smooth, uninterrupted experience.

    Watch on YouTube ↗

  • SightCall Sessions Episode 4 How to Empower Your Field Techs to Exceed Customer Expectations

    May 09, 2024 · 📺 SightCall

    What challenges are field service leaders facing, and what steps are they taking to solve these problems? How can technology help train and maintain a knowledgable workforce? From a field service perspective, are the kids alright!? Join SightCall's Head of Content Pete Humes, VP of Product Marketing David Swift and CEO Thomas Cottereau for a chat about "How to Empower Your Field Techs to Exceed Customer Expectations."

    Watch on YouTube ↗

  • SightCall Sessions Ep 3: Virtual Healthcare - How to Improve the Telehealth Experience

    May 03, 2024 · 📺 SightCall

    What are the emerging trends in virtual healthcare? How can technology help maximize a doctor's valuable time? Why are modern patients so short on patience? Join SightCall's VP of Demand Generation, Carmela Fortin, CODC, VP of Product Marketing David Swift and CEO Thomas Cottereau for a quick chat about how to "Improve the Telehealth Experience for Provider and Patients"

    Watch on YouTube ↗

  • 394: SightCall: The Long Road to Building a Scalable Enterprise SaaS - with Thomas Cottereau

    April 25, 2024 · 📺 SaaS Club

    Thomas Cottereau is the co-founder and CEO of SightCall, a cloud-based platform that helps enterprises provide remote visual support for complex customer issues. Show Notes: https://saasclub.io/394 Subscribe to Podcast: https://saasclub.io/subscribe Join Email List: Get weekly SaaS learnings, new podcast episodes, and actionable insights right in your inbox: https://saasclub.io/email Join Community: SaaS Club is the community for early-stage SaaS founders and entrepreneurs: https://saasclub.co/join ===================================================================== 00:00 Welcome and In…

    Watch on YouTube ↗

  • Bridging the Physical & Digital World with Thomas Cottereau, SightCall

    April 20, 2023 · 📺 Service Council

    Once considered science fiction, technological innovations like augmented reality and artificial intelligence have exploded in popularity in recent years. The field service industry is no exception as organizations realize these technologies’ value in solving some of service leaders’ most pressing challenges. However, as organizations advance their digital maturity, how can they prevent gaps between these technologies and create a bridge between the digital and the physical environment? Join the inService™ Podcast Live on Thursday, April 20th at 12PM ET as host John Carroll is joined by Si…

    Watch on YouTube ↗

  • Telecom Council -Video from the cloud - SightCall

    November 18, 2016 · 📺 SightCall

    Thomas Cottereau, CEO of SightCall presenting how real time video from the cloud transforms telco's customer service and field service. It's all about seeing and providing guidance in remote!

    Watch on YouTube ↗

  • SightCall Featured on BFM Business Tech & Co

    May 23, 2015 · 📺 SightCall

    Watch the episode in its entirety here: http://goo.gl/aFJlHB.Since his arrival in the Silicon Valley, everything speeds up for Thomas Cottereau For example, he quickly signed a partnership ...

    Watch on YouTube ↗

The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →