How GigCX is Shaping the Future of Support featuring Megan Neale
We've all heard of Uber. Maybe we know multiple people participating in what's been dubbed the “Gig Economy,” whether it's for ...
Cofounder, Limitless
Search every verified Megan Neale interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Megan Neale, co-founder and COO of Limitless, has been discussing the company’s work in gig-based customer experience (GigCX). In recent podcast appearances, she described Limitless as a platform that connects brands with their own loyal customers and experts to provide support, emphasizing that this model differs from traditional contact centers by offering flexibility and leveraging brand affinity. She noted that GigCX can improve efficiencies and that the approach is designed to be compliant and fair to participants, while also suggesting that voice-based gig work is an area of future development. Neale also discussed the impact of macroeconomic trends, including the pandemic, on workforce expectations for flexible and remote work, and stated that a significant portion of the US workforce may engage in freelancing in coming years. In conversations about Limitless’s growth and leadership, Neale highlighted her long-standing partnership with co-founder Roger Beadle, describing their complementary skillsets and shared vision. She discussed the company’s “good gig principles,” which she said are central to its operations, and emphasized the importance of focusing on client needs and prioritizing standard platform development. Neale also addressed industry challenges such as attrition in call centers, positioning GigCX as a way to tap into motivated, knowledgeable individuals who choose when to work. She stated that GigCX is not intended to replace call centers entirely but can generate cost savings that allow investment in those operations.
We've all heard of Uber. Maybe we know multiple people participating in what's been dubbed the “Gig Economy,” whether it's for ...
In the inaugural episode of the GigCX Decoded podcast, we dive into the 2022 GigCX Report and discuss the key takeaways from the findings of the research. Roger Beadle, CEO and co-founder of Limitless, and Megan Neale, COI and co-founder of Limitless, share why they started Limitless and Gig for Customer Experience (GigCX) phenomenon. They share why CX leaders should care about GigCX, what's driving organizations to adopt this new agile CX model, and the massive benefits it offers companies and organizations. Download the free 2022 GigCX Report: https://learn.limitlesstech.com/gig-c...
In celebration of the International Women's Day and to inspire a new generation of women leaders we at AlbionVC are hosting a series of conversations with women founders and CEOs in the AlbionVC family. In the first part of the series Jess Bartos, Investor at AlbionVC and Jane Reddin, Talent Director at AlbionVC chat to Megan Neale, Co-founder and COO Limitless. Limitless, the AI-driven gig customer experience platform, in February 2021 announced it has raised $10 million in Series B financing. We chat to Megan about her journey of founding Limitless, having a co-founder, discuss her caree…
GigCX is often compared to traditional contact centers or BPO, but there is an opportunity to re-think how customer service is designed throughout the entire customer journey. Megan Neale is co-founder and COO of Limitless Technology, based in London. She explains how the Limitless platform works and how we need to re-think GigCX and what it can offer. www.linkedin.com/in/meganneale-belimitless www.limitlesstech.com
Sign in to search the full transcript archive, filter by topic, and access every quote from Megan Neale.
The summary and quote tags on this profile are produced with AI assistance from verified, first-person interview transcripts, then checked by our team to confirm the speaker's identity and the accuracy of every quote. See how we verify →
Pro unlocks every transcript in full, plus unlimited search across every executive and company we cover.
50% off appliedPulling data at scale? The Data API gives you 30,000 transcripts a month over REST, MCP and JSON.
Compare all plans