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Ravina Mutha

Cofounder, Enterprise Bot

Search every verified Ravina Mutha interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Ravina Mutha, cofounder of Enterprise Bot, has spoken at industry events about the applications of generative AI in customer engagement and enterprise automation. At Calenso Day 2024, she discussed how generative AI can create personalized and scalable use cases without requiring ongoing model training, and cited a proof of concept with a Swiss call center company where the technology reduced average agent handling time by 63% against a 15% target. She also addressed data security and compliance considerations, noting that many of her company's customers use Azure GPT rather than OpenAI directly, and that data residency in Switzerland or the EU is a priority. In a December 2023 presentation at ITC DIA Europe alongside Enterprise Bot CEO Pranay Jain and Andreas Schlögl of Generali Switzerland, Mutha demonstrated a live voice bot and agent-assist tool for insurance customer service. The demo showed the system handling a customer query, escalating to a human agent, and providing real-time assistance using company data. Earlier, at the 2018 Women in Tech Festival, she pitched Enterprise Bot's early focus on automating repetitive contact center queries using chat log data and natural language processing, describing the company's aim to automate about 60% of incoming queries and hand off the remainder to live agents.

Recent appearances

  • Zukunft von Generative AI im Customer Engagement - Ravina Mutha (Enterprise Bot) | Calenso Day 2024

    June 21, 2024 · 📺 Calenso

    Ravina Mutha von Enterprisebot präsentiert einen spannenden Vortrag zum Thema Conversional AI im Customer Engagement für Versicherungen, Banken und Retail. Was ist Enterprise Bot? Enterprise Bot erstellt intelligente Bots für Unternehmen, die kundenorientierte und interne Prozesse wie Kundensupport, Vertrieb, Wissensmanagement und ITSM automatisieren. Dank unserer flexiblen Infrastruktur können Unternehmen das Verhalten ihres Bots anpassen und ihn für eine optimale Leistung in bestehende Systeme und Prozesse integrieren. @CalensoDay2024 ---------- Legen Sie los mit Calenso: https://calens…

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  • Show & Tell - Pranay Jain and Ravina Mutha, Enterprise Bot and Andreas Schlögl, Generali Switzerland

    December 14, 2023 · 📺 ITC Europe

    Check out our upcoming flagship event ITC DIA Europe taking place in Amsterdam on 12 and 13 June, 2024 https://www.itcdiaeurope.com/events/i... Want to partner with us and have your own presentation live on our YouTube channel or DIA TV then go to this page: https://www.itcdiaeurope.com/partner/... Community page: http://www.itcdiaeurope.com DIA TV https://www.itcdiaeurope.com/dia-tv/ YouTube channel    / thediacommunity   LinkedIn:   / itcdiaeurope   Facebook:   / itcdiaeurope   Instagram:   / itcdiaeurope   Twitter / X:   / itcdiaeurope   Thanks for watching! Don’t forget to like and su…

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  • Why women matter in the tech industry?

    March 20, 2019 · 📺 OnlyFunds [ TV ]

    Do you think female perspective is important in tech startups ecvosystem? Do you know there are a number of female entrepreneurs are innovative, powerful in various fields are accelerating the development of tech startups? The first day of SVF Women gathers women entrepreneurs, investors and accelerators to introduce their business ideas, discuss the investments and the startup ecosystem from female perspective. _ _ _ 0'00" - 10:00" Welcoming Remarks Xi-Er Dang, Product Marketing Specialist, SVF Denyse Cardozo, CEO, SVF 10'00" - 14'00" Opening Keynote: Matt Thompson, GM Developer, Evange…

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  • Women in Tech Festival 2018: Ravina Mutha, Enterprise Bot

    May 04, 2018 · 📺 Silicon Valley Forum

    Pitching Female Founder #7 – Ravina Mutha, Co-founder of Enterprise Bot. Enterprise Bot provide banks with a powerful AI-powered customer relationship tool to enhance customer experience. Learn more at enterprisebot.org. Panel of judges: • Crystal Huang, GGV Capital • Chris Yeh, Wasabi Ventures • Irene Sandler, Cognizant Accelerator • Christie Pitts, Backstage Capital Pitch presentation held at Silicon Valley Forum’s Women in Tech Festival 2018, hosted at Computer History Museum, Mountain View on April 12th-13th, 2018. For more info visit siliconvalleyforum.com/women-in-tech-festival.

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