Shiwen Gwee

Cofounder, Novartis

Search every verified Shiwen Gwee interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Shiwen Gwee, head of open innovation for the Novartis Biome, delivered a keynote in 2019 on the potential of healthbots for healthcare and pharmaceutical engagement. He argued that chatbots and voice assistants are well-suited to the industry's reliance on decision trees and pre-approved content, and cited surveys indicating consumer interest in using bots for simple and complex queries. Gwee also highlighted pressures on the healthcare system, noting that physicians are overstretched and that a majority report burnout, suggesting that automation could alleviate some of these burdens. Gwee stated that his remarks reflected his personal opinions and not those of his company. He also disclosed that he serves as an adviser to Conversation Health, a company whose materials he used in his presentation. The talk was part of a conference in Dubrovnik, and Gwee referenced his 15 years of experience in digital marketing, communications, and clinical trial recruitment before joining Novartis.