Managing Director of Vietnam Office, Grab Holdings
Search every verified Alejandro Osorio interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Alejandro Osorio, Managing Director of Grab's Vietnam office, has discussed the company's focus on long-term profitability and adapting to market conditions. In a September 2023 interview, he stated that Grab is "trying to build a company that's here for the long term" and driving toward profitability as a way to continue serving users. He noted that affordability is a priority, citing the launch of a subscription plan called Grab Unlimited to offer discounts and drive loyalty. Osorio also addressed the company's approach to electric vehicles, saying Grab is running pilots to understand the value of EVs and the challenges driver partners face, while waiting for more charging infrastructure and affordable options to emerge. He described Vietnam as a "very key market" due to its economic growth, young population, and growing middle class. In a September 2021 interview as Country Head of Grab Thailand, Osorio emphasized adaptability during the COVID-19 pandemic. He said that when the transport business was nearly eliminated by lockdowns, the company re-channeled resources into launching GrabMart for essential home deliveries and getting merchants onto the platform faster. He noted that Grab launched a service called Grab Curfew for essential rides beyond curfew hours)Skip. Osorio stated that the company learned to "build the pandemic into our daily lives" and remain adaptable to new regulations and restrictions, adding that "adaptability really is key and also some patience."
“We think there's a significant opportunity and especially with a footprint like ours in terms of the number of drivers that are on the road, the number of kilometers that they put on the road, we must focus on this and we will continue to build a focus.”
“Our ambition is to really turn us into a true everyday use case for users nationwide, meaning more people using more of our services and in more geographies as well.”
“Vietnam is a very key market for us because of the business potential for the future, the fastest growing economy in Southeast Asia, huge young population that's mobile first, and a growing middle class.”
“The competitive landscape will continue to be vibrant and evolve because the industry is still relatively new; there's more than enough room for any of us to play.”
“Affordability is a really big focus for us, especially in these uncertain economic times. We think that if we focus on driving new solutions or new ways to order that can bring costs down for consumers, we can continue to grow that business over time.”
“We have launched our Grab Unlimited subscription plan which unlocks platform-wide benefits and discounts to users who participate, driving higher frequency and loyalty across all services over time.”
“It's always about how to empower more driver partners, how do we get more merchants online, and beyond that we enhance it further by focusing on training our driver partners and giving better tools to merchant partners so they can grow.”
“We're waiting to see more charging infrastructure being developed and more affordable options come to market. Driver partners are price sensitive and may be reluctant to change if they're not sure of the long-term value, especially when they've already invested in an asset like their existing car.”
“We are already running pilots to understand the value of EVs and the challenges driver partners face today with current EVs available, using that as a feedback loop to eventually help convince driver partners to start to shift to EV.”
“We're trying to build a company that's here for the long term, so it's important for us to drive our path towards profitability. That's the only way we can continue to serve users in the long term.”
“We've learned that the pandemic first of all it's here to stay right we we've been dealing with COVID for nearly two years now and we don't see an end in sight so I think what we have to build the pandemic into our daily lives at Grab right and remain adaptable whether it's to adapt to new regulations or restrictions t...”
“At the start of the pandemic when our transport business had nearly been eliminated due to the COVID lockdowns, we took the people, the resourcing and the funding that was used for our transport business and we re-channeled that into launching GrabMart for essential home deliveries.”
“We re-channeled it into offering more services and solutions to get merchants onto the platform faster so through this adaptability we can stay relevant and continue to drive impact and opportunity for our drivers and merchants as well.”
“Even now as we think about the current lockdowns, we've been adapting our services again. We've launched Grab Curfew for example which is essential rides for people who need to go to an airport or hospital beyond curfew hours.”
“Adaptability really is key and also some patience I have to say as well.”
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