S1:E1 - #RevenueCheckpoint - Sesh Tirumala, CIO, Western Digital #RevenueAssurance #RevenueLeakage
In this podcast, Sesh Tirumala, CIO at Western Digital, shares deep insights into revenue leakage, how one feels the impact, theΒ ...
Chief Information Officer, Western Digital
Search every verified Sesh Tirumala interview, podcast appearance, and on-the-record quote β each transcript cross-checked by AI and human review to confirm speaker identity. Sesh Tirumala, Chief Information Officer at Western Digital, has discussed revenue leakage and cybersecurity in recent podcast appearances. In a January 2025 podcast, he defined revenue leakage as an unintentional loss of revenue often caused by operational inefficiencies, system issues, or siloed departments. He stated that companies should connect different departments and processes, and that "all roads lead to data," emphasizing the need to examine data, improve processes, and automate. He cited examples such as discrepancies in usage-based billing and challenges in managing pricing and discounting as common sources of leakage. In a September 2024 podcast, Tirumala discussed cybersecurity, noting that when he joined Western Digital a year prior, the company experienced a cyber incident. He stated that a key lesson was that security depends on "people, process, and technology" and that "unless you get all three legs of the stool in order, you're never safe." He also described his responsibilities as including IT, security (with the CISO reporting to him), data and analytics, and factory IT systems. He identified risk and compliance, particularly cybersecurity, as his top priority and outlined a focus on operational excellence, employee experience, and exploring business model shifts such as as-a-service offerings.
“Revenue leakage is really an unintentional loss of Revenue right, that's how I would define revenue leakage as and many a time you don't detect it until you have a significant financial impact and usually it's caused by a lot of inefficiencies either in operations, in system issues, things of that nature.”
“It's important to make sure that you can connect different departments, different processes, different systems and then from the learnings how do you really have an end-to-end value stream process and at the end of the day all roads lead to data so you need to really make sure you look at the data, improve the processe...”
“Many companies have a CTOA process and you've designed it linear from left to right, but in the world of SaaS the real fun happens when the customers have deployed the software. It's not the first time sale but once you deploy the software then it comes down to how do you monetize for usage based on the subscription mo...”
“When it comes to usage based billing, the diligence of the sales team, the customer success team to measure the customer's usage, capturing of the usage of the end customer is critical. If your monetization model is fairly complex and you start to go based on usage based billing, how do you do true-ups, how do you do t...”
In this podcast, Sesh Tirumala, CIO at Western Digital, shares deep insights into revenue leakage, how one feels the impact, theΒ ...
Proper cybersecurity practices within a company involve a shared responsibility across the entire enterprise, not just the ITΒ ...
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