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Jessica Hertz

Chief Operating Officer, Shopify

Verified interview transcripts, podcast appearances, and direct quotes from Jessica Hertz, Chief Operating Officer at Shopify. AI-verified speaker identity with full-text searchable transcripts.

Recent appearances

  • What changes when AI agents do the shopping? (with Shopify's COO Jess Hertz)

    September 02, 2026 · 📺 Rapid Response and Masters of Scale

    For decades, e-commerce rewarded the biggest brands that could buy their way to the top of search results. AI is changing that. Shopify COO Jess Hertz joins Rapid Response to share what Shopify's data reveals about the agentic shopping revolution in real time, and how the company is building the infrastructure layer that makes products discoverable and purchasable by AI. Plus, why Shopify's engineers can spend freely on AI tokens while the rest of the business world agonizes over ROI, and what it looks like when a company powering over 14% of online shopping decides to win the future or die tr…

    Watch on YouTube ↗

  • Tobi Lütke x Jess Hertz: Invisible Work

    April 16, 2026 · 📺 Shopify

    Shopify CEO Tobi Lütke sits down with COO Jess Hertz to talk about X-shaped people being the new T-shape, why stable teams should roam like molecules, and how to design systems that let high-agency people move fast. 00:00 - Intro 01:09 - A Nonstandard Career Path 05:12 - White House Transition Lessons 08:40 - T-Shaped vs X-Shaped People 10:18 - Fluid Intelligence and Agency 13:31 - Rethinking HR as Talent 15:26 - Flex Wallet and Boomerangs 17:04 - Building Systems and Teams 19:38 - AI-Assisted Small Teams 22:01 - The Social Coefficient 24:52 - Dead vs Alive Companies 27:20 - Incentives and AI…

    Watch on YouTube ↗

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