David Seybold

Chief Executive Officer of TTEC Digital, TTEC HOLDINGS INC

Search every verified David Seybold interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. David Seybold, CEO of TTEC Digital, discussed the company's positioning and strategy in a March 2026 podcast appearance. He stated that TTEC Digital competes with large global system integrators such as TCS, Accenture, and Deloitte, as well as major business process outsourcers like Concentrix and Teleperformance. Seybold said the company aims to differentiate itself through innovation and improved operating metrics rather than competing on cost per head, and described a strategy of guaranteeing outcomes when clients hire TTEC to transform their technology stack and integrate its operational capabilities. He also emphasized a "human first" approach, noting that he believes there is much failed use of technology in customer experience. Seybold, who became CEO in 2022 following TTEC's expansion into CX consulting and technology services through acquisitions, has over 30 years of experience in consulting and technology services, including senior executive roles at IBM, Avanade, and Atos. During the interview, he also mentioned his personal support for Movable Feast, a Baltimore-based service that provides healthy, dietary-appropriate meals to those in need, and expressed a preference for outdoor activities and reading in his spare time.