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Justin Skelton

Chief Information Officer, Dine Brands Global

Search every verified Justin Skelton interview, podcast appearance, and on-the-record quote β€” each transcript cross-checked by AI and human review to confirm speaker identity. Justin Skelton, Senior Vice President and Chief Information Officer at Dine Brands Global, discussed his role and the challenges of restaurant technology in a September 2024 interview on the Restrocast podcast. Skelton stated that he runs all information technology for the company, which includes restaurant technology. He noted that Dine Brands is 100% franchised, making technology investments a collaborative process requiring buy-in from individual business owners. Skelton said that when the pandemic hit, the company had to quickly accelerate digital solutions like pay-on-your-own-device and digital menus, which had previously been experiments. Skelton described his career path, which included roles at Allstate Insurance, Bank of America, and CVS, before joining Dine Brands. He said that taking the CIO role during the pandemic was a challenge due to the need to make difficult decisions about funding and personnel reductions while the industry was in crisis. Skelton added that reporting directly to the CEO signaled that IT is seen as a strategic partner. He also commented that the restaurant technology industry is still in its infancy and that COVID accelerated existing trends, creating opportunities to innovate and modernize the technology stack.

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