Kevin Bury

Chief Customer Officer of MSP Division, Solarwinds

Search every verified Kevin Bury interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Kevin Bury, Chief Customer Officer of the MSP Division at SolarWinds, spoke at the Empower 2022 conference about the company's focus on partner success. He stated that the company's philosophy is that "your success drives our success" and that his teams are "absolutely focusing on that." Bury said the company had invested heavily in partner success, dedicating about 100 people exclusively to that effort. He outlined six priorities he said partners had communicated directly, including making it easier to do business with SolarWinds, getting more value from tools, and engaging more with peers. Bury announced several new initiatives at the conference. He described the launch of deeper in-person training boot camps to help partners get their teams up to speed quickly, as well as a new "strategic Business Review" concept designed to align around what is important to the partner. He also mentioned business transformation programs to help MSPs grow their companies and a benchmarking program that allows MSPs to compare their operational maturity and profitability against peers. Bury promoted the "Market Builder" program, which he described as a free resource providing sales and marketing content for MSPs.