How El Pollo Loco is winning the value-profitability battle
How is El Pollo Loco giving customers value without giving up profits? This week’s episode of the Restaurant Business podcast A Deeper Dive features Liz Williams, CEO of the fast-food chicken chain. El Pollo Loco just reported a decline in same-store sales with an increase in traffic and restaurant-level profits. Generally speaking when customers pay less per order it’s hard to generate profit growth. Williams explains how the company did this. But we talk about a lot of other things, including the company’s development strategy—it just opened its 500th restaurant—and the difficulty of ope…