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Mark Griffin

Executive Vice President & Chief Human Resources Officer, BJS WHSL CLUB HLDGS INC

Search every verified Mark Griffin interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Mark Griffin, Executive Vice President and Chief Human Resources Officer at BJ's Wholesale Club, discussed talent management and leadership on the podcast "Growing Your Business with People" in September 2023. He stated that the most effective recruiting strategy is hiring strong leaders whom people want to work for, as such leaders attract talent through their networks and reputation. Griffin emphasized that while competitive compensation is necessary to attract candidates, culture is what retains employees, and he noted that exit data typically shows people leave due to their direct leader or company culture rather than pay. Griffin described the CEO as the "chief people officer" who sets and drives culture, with the HR leader partnering to align people strategy with business goals. He advocated for HR leaders to "earn their seat at the table" by ensuring their work directly supports business outcomes. Reflecting on the pandemic, Griffin said BJ's capitalized on the opportunity to demonstrate care for team members' health and well-being, which he believes contributed to the company's success. He also stressed the importance of listening to employee feedback and following up with visible actions, using a "you said, we heard, we did" approach to build trust.

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