Dick’s Sporting Goods CTO Vlad Rak on Inward and Outward Facing Strategies | Technovation 637
In this interview, Vlad Rak, EVP and Chief Technology Officer of Dick's Sporting Goods, covers the athlete and teammate-centered ...
Executive Vice President & Chief Technology Officer, Dicks Sporting Goods
Search every verified Vladimir Rak interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. In a September 2022 interview on the Technovation podcast, Dick's Sporting Goods EVP and CTO Vlad Rak discussed the company's technology strategy, which he described as centered on both athletes (customers) and teammates (employees). Rak stated that he leads a team of about 1,000 technology professionals and that the company faces challenges from its scale of 870-plus stores, five distribution centers, 1,600 retail partners, 250 million athletes, one million SKUs, and 1.5 billion website visits. He said the company is focused on using data and technology to personalize the athlete experience across channels and to equip teammates with tools to become "trusted advisors" who can help customers learn about and improve in sports. Rak highlighted several areas of technological experimentation, including IoT and sensor-based technologies for analyzing body movement in sports like golf, video analytics, RFID, and face recognition for checkout and customer support. He also mentioned quantum computing as a future area of interest, stating that while it may seem distant, he believes it will arrive faster than many realize. Rak emphasized a culture of "one team" and noted that the company invests similarly in both athlete and teammate experiences, citing a correlation between happy employees and happy customers. He also referenced a recent partnership with Nike as an example of collaboration with the company's 1,600 retail partners.
“I have a privilege to lead a team of about a thousand technology professionals with about 700 or so roles being internal, and we are actually helping solve some very complex industry problems that come from quite a bit of scale that we face every day—from 870 plus stores to five distribution centers to 1600 retail part...”
“When you think about talent, particularly how we focus on career development and how we actually create the culture of one team is a massive, massive focus. Similarly, the ways of working—we're in a very modern way of working, which is lean product management on one end, and we're learning every day because doing this...”
“On the athlete side, technology and our data around the athletes allow us to personalize and serve them, addressing their needs across channels. On the teammate side, we want them to become trusted advisors—not just knowing what particular product is, but helping you learn the sports, improve the sports, be fitted in t...”
“We're actually putting in IoT and sensing technologies that allow you to fully understand the body movement in the golf swing, connecting that with technology that tracks what happens with the club and the ball afterwards. We understand your ground movement, fit you into equipment, and ultimately equip you with the bes...”
“It's absolutely ingrained in my DNA to wake up and think about sports. Doing that for living in technology is another dimension. We have a lot of athletes at different levels who wake up and obsess about sports, and that's what makes us innovate and be obsessive about other athletes and teammates. It's a collegiate, in...”
“When our athlete shows up with the mobile app in store, how our teammate supports them with their app in that moment is an example of technology serving both athlete and teammate. We have product teams focused on athlete experience and equally on teammate experiences, treating them the same and investing similarly. Whe...”
“We have 1600 partners from Nike to Adidas to Under Armour to North Face and many others who demand more from themselves as well as us in the interest of the athlete. Our recent partnership with Nike was a result of that ideation and collective thinking on how to create that platform on sports moving forward.”
“The things we're really experimenting around now are IoT and sensor-based technologies and the ability to connect the dots between video analytics, RFID, and understanding athlete behavior all the way to the products they're interested in and the optimization that happens on what matters from style to back of house and...”
“Quantum computing, while it feels like it's out there and we have ways to go before mainstream, will enable us to solve problems in demand sensing and demand planning, moment recognition and categorizing, and helping athletes do their best. It may sound futuristic, but I think it's going to come faster than anybody rea...”
In this interview, Vlad Rak, EVP and Chief Technology Officer of Dick's Sporting Goods, covers the athlete and teammate-centered ...
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