Genpact CEO BK Kalra on CNBC's 'Morning Call' on next steps for AI and Agentic Operations
In this interview with Dom Chu on CNBC's Morning Call, BK explains why the rapid progress of foundation models must be ...
Chief Executive Officer, President & Director, GENPACT LTD
Search every verified Balkrishan Kalra interview, podcast appearance, and on-the-record quote — each transcript cross-checked by AI and human review to confirm speaker identity. Balkrishan Kalra, president and CEO of Genpact, discussed the company's approach to artificial intelligence in a September 17, 2026 interview on CNBC's "Morning Call." Kalra said that while progress on foundation models has been exceptional, readiness among Genpact's global 2000 clients is low, and he suggested that taking a pause rather than "slamming brakes" on AI development could allow capabilities to catch up. He also noted that governance frameworks have not kept pace with AI capabilities, and described Genpact's agentic operations offerings as incorporating governance as an integral structural part, with a shift from human-processed, human-validated work to machine-processed, human-validated operations wrapped in responsible AI. On an August 7, 2026 earnings call for Genpact's second quarter, Kalra reported record bookings and backlog growth, citing 12 large deals in the first half of the year, double the number from the same period in 2025. He stated that the company was on track to book over $1 billion in total contract value for agentic solutions in 2026, and described Genpact as "intentionally disrupting ourselves to be the leader in agentic operations," adding that the company is "entering a new category with expanding TAM, building a higher quality, more durable, and structurally more valuable business." He attributed the company's differentiation to combining process intelligence, operations data, technology architecture, and people in a way that clients have identified as a significant differentiator.
In this interview with Dom Chu on CNBC's Morning Call, BK explains why the rapid progress of foundation models must be ...
Genpact Q2 2026 Earnings Conference Call. Twitter - https://x.com/i101yt If you find our work useful, please support us by purchasing a Super Thanks— it truly helps us a lot. #earningscall #StockMarketNews #conferenceCall Earnings Call | Earnings Conference Call | Earnings concall | concall | quarterly results | Stock News | Full Year results | Fiscal Year results | investment news | stock latest news | Annual Meeting of Shareholders | Annual Meeting of Unitholders | Special and Annual Meeting of Shareholders | AGM | Annual General Meeting If you want us to remove your company's earnings…
Less than 10% of AI pilots make it to enterprise-scale production. This panel explores what it takes to close that gap. Four leaders discuss real workflow-level AI deployments that are running at scale, the metrics that prove they work, and the structural barriers that keep most enterprises stuck. The conversation goes deep into outcome-based pricing, the Klarna cautionary tale, and what it takes to design human-in-the-loop properly. Highlights: — A UK retailer running AI across the full customer interaction workflow for 1,400+ employees — Healthcare denials management: 20% of claims denied,…
Less than 10% of AI pilots make it to enterprise-scale production. This panel explores what it takes to close that gap. Four leaders discuss real workflow-level AI deployments that are running at scale, the metrics that prove they work, and the structural barriers that keep most enterprises stuck. The conversation goes deep into outcome-based pricing, the Klarna cautionary tale, and what it takes to design human-in-the-loop properly. Highlights: — A UK retailer running AI across the full customer interaction workflow for 1,400+ employees — Healthcare denials management: 20% of claims denied,…
Jim Cramer learns from Genpact CEO Tiger Tyagaraja how slanted data can inject bias into artificial intelligence and how it can be countered. Genpact is a digital and data professional services firm. » Subscribe to CNBC: http://cnb.cx/SubscribeCNBC » Watch more Mad Money here: http://bit.ly/WatchMadMoney » Read more about Genpact: https://cnb.cx/2vBBlZ1 "Mad Money" takes viewers inside the mind of one of Wall Street's most respected and successful money managers. Jim Cramer is your personal guide through the confusing jungle of Wall Street investing, navigating through both opportunities and…
BK Kalra - Business Leader, CGRLH, talks about 2017 and his expectations and wishes for 2018.
Watch this video with S. Bala, Genpact's senior vice president of Reengineering, to discover his perspective on generating impact ...
Watch this video with BK Kalra, Genpact's senior vice president - Life Sciences, Consumer Goods & Retail, to discover his ...
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